01What you are buying
A bot is a one-time purchase that stays on your account. Discord bots also carry managed hosting, billed monthly (one bot $5, two bots $10, the third bot's hosting free). PRC and Roblox bots are hosted free. A custom build includes the parts you picked and updates to them, not parts released later.
Final pricing depends on scope. We confirm your order before any work begins, so nothing is charged until the build starts.
02When you are charged
Your card is checked when you place the order and charged when your build starts. This locks your place in the build queue. Hosting is charged monthly from the day your bot goes live.
On a payment plan, the first payment is taken when the build starts and the rest on the same day each month, with any plan fee shown at checkout before you pay. A payment left unpaid for 3 days removes the bot until it is settled.
Robux orders are paid on Roblox through the Oversite Customs group and count as paid the moment Roblox records the sale.
03Cancelling
Cancel hosting or remove a bot from the dashboard at any time. You have 30 seconds to undo a cancel. After that the bot goes offline at the end of the paid period and its data is deleted within 30 days.
Cancelling stops future hosting charges. It does not refund the one-time fee or the current month of hosting.
04Refunds
Since October 5, 2026 there is no automatic refund guarantee. Instead, every refund request gets a review: email support@oversite.shop within 14 days of the purchase and tell us what went wrong. We will reply within 24 to 48 hours and, where the bot has not delivered what was sold, refund in full or in part.
Refunds go back to the original payment method. Card refunds usually show within 5 to 10 business days.
Robux refunds are 70% of the Robux paid, because Roblox keeps 30% of every sale. They are paid to the linked Roblox account, which must have been in our Roblox group for at least 14 days.
Hosting is not refunded for time already used. If a bot of yours is down for 3 or more consecutive days because of us, that month's hosting is credited.
05What we do not refund
A bot that works as described but you have changed your mind about after 14 days. Charges for misuse or for a bot removed for breaking the Terms of Use. Any plan fee once a plan has started. Gift purchases, except where the bot itself was faulty.
06Gifts
A bot bought as a gift moves to the recipient's account the moment it is paid for and leaves yours. Refund requests for a gift come from the buyer, and the refund goes to the buyer's payment method.
07Questions
Email support@oversite.shop, or use the Need assistance button in #dashboard on our Discord. Nothing in this policy limits rights you have under the consumer law where you live.
