01Who we are
Oversite, a sole proprietorship in Minnesota, United States ("Oversite", "we", "us"). We build and host Discord bots and the dashboard you manage them from. This policy covers oversite.shop, the dashboard, the bots, and the help assistant on this site.
Questions about this policy go to support@oversite.shop.
02What we collect
Account details: your email address, your Discord account id, username and avatar when you sign in with Discord, and your Roblox username and id if you link Roblox to pay in Robux or verify members.
Order details: what you bought, when, how you paid, and the name, icon, banner, description and status you give your bot. Card details go straight to Stripe; we never see or store your card number.
Server data your bots need to work: server ids, channel and role ids, member ids, the messages and events the parts you picked act on (tickets, logs, infractions, applications, verification), and the settings you save in the dashboard.
Support: the messages you send us by email, in Discord, or to the assistant on this site.
Technical data: IP address, browser and device type, pages visited and when, collected through ordinary server logs and used to keep the service running and secure.
03Why we use it
To run your bots and the dashboard, to take payment and keep a record of it, to answer support, to keep the service safe from abuse, and to tell you about changes to your order, your bots or these terms.
We do not sell your data and we do not use it for advertising.
04Who sees it
Service providers who process data for us, and only for that purpose: Supabase and Railway (hosting and databases), Stripe (card payments), Roblox (Robux payments), Discord (the platform the bots run on), Anthropic (Claude, for the support assistant, screening and the Dispatch voice), Google Gemini (translation) and Google, Microsoft and ElevenLabs (speech).
Server owners and the staff they choose see the data their own bot collects in their own server, through the dashboard.
We share data with authorities when the law requires it, and with a buyer if Oversite is ever sold, under this same policy.
05How long we keep it
Account and order records stay while you have an account and for as long as tax and payment rules require afterwards.
Bot data stays while the bot is on your account. When a bot is removed or cancelled, its data is deleted within 30 days, except logs a server owner has exported themselves.
Server logs and technical data are kept for up to 90 days.
06Your rights
You can see, correct, export or delete your account data at any time by emailing support@oversite.shop from the address on your account. Deleting your account removes your bots.
If you live somewhere with privacy laws that give you more rights (the EU, UK, California and others), those rights apply and we will honour them.
07Cookies and storage
This website sets no tracking cookies. It keeps two things in your browser's storage: whether you are signed in, and whether you have dismissed the cookie notice. Fonts are served from our own servers, so no font provider sees your visit. The full list is in the Cookie Policy.
08Emails
We email you about your orders, your bots and changes to these terms. If we ever send marketing email, every message carries an unsubscribe link, and we only send it to people who asked for it.
09Children
You must be 13 or older to use Oversite, in line with Discord's own rules. If you are under 18, a parent or guardian must agree to these terms and make any purchase for you. If we learn we hold data from a child under 13, we delete it.
10Delete your data
Email support@oversite.shop with the subject "Data deletion" from the address on your account, or use the Data requests link on any legal page. We confirm within 48 hours, delete your account, bots and bot data within 30 days, and keep only what tax and payment rules require us to keep.
11Security
Data is encrypted in transit and at rest with our hosting providers. Access inside Oversite is limited to what is needed to run the service and answer support. No system is perfectly secure, so tell us straight away at support@oversite.shop if you think your account has been misused.
12Changes
We may update this policy. The date at the top shows the current version. If a change matters to how we use your data, we will tell you in the dashboard or by email before it takes effect.
